Frequently Asked Questions
Please read our FAQ before sending us a message.
Each item in our online shop has an associated shipping cost (unless stated otherwise) which is calculated at checkout and is based on distance and shipping weight/volumetric dimensions.
We accept payments worldwide from all Credit, Debit, Cheque & Hybrid cards issued by:
- VISA / MasterCard
EFT payments are also accepted through Payfast SID Instant EFT gateway.
* All payments are 100% secure through Payfast, a PCI DSS Level 1 Compliant Payment Gateway
Our estimated delivery times may vary depending on the product purchased and your home location.
- Economy Delivery: 5 days
- Overnight: 1 day
- Economy Delivery: 5-7 days
- Overnight: n/a
All our customers’ credit card payments are done in the secure Payfast environment. The Payfast website, payments page and help site are hosted on secure servers, safeguarding against phishing attacks.
Payments and card details are automatically checked against large online databases of blacklisted details. PayFast utilizes WAF technologies to detect and stop malicious activity before it reaches their servers.
Payfast use Extended Validation SSL with 2048-bit encryption, the highest level encryption available.
Yes, each order placed in our online store is securely sent to our accounting system to keep records up to date and sent on to you the customer.
Send us an email
If you cannot find the answer to your question in our FAQ’s. Please do send us an email by filling in the form below.